Policies

Our current processing time is: 6-9 business days.

 

Hours of Operation
We process orders Monday through Friday. Because we work from home and are a homeschooling family, exact hours vary at this time.

While we are active on Instagram, note that our hours of operation still applies.

We will soon be observing Saturdays for our Sabbath and begin closing shop from Friday evening to Saturday evening.

Personalized Items

Many of our items are specialty products that have a personalized portion. When placing your order, please ensure that you fill all necessary fields in order to avoid delaying your order.

We do not check your order details until we begin production on that specific order. If there is a missing field, we will contact you during production and a delay in your response will delay your order.

 

Shipping Policy
Our current processing time is: 5-7 business days.

Estimated processing time is the time it takes for us to handcraft your orders.

Estimated shipping time is the time it takes for you to receive your item once we have shipped them. Once your package is in the hands of the delivery courier, the time it actually takes to get to your door is out of our hands. Please, contact the appropriate delivery courier to inquire about your package.

Because most of our items are made to order, processing times can often change and sometimes delay things. We thank you for your patience as we give each order the appropriate time, love, and attention.

We use First Class (3-5 business days) or Priority Mail (1-3 business days) shipping with most products.

International Shipping: Sadly, we currently do not offer special shipping for our overseas customers. Because we are a small business operating from our home, we do not have discounted shipping available to us. We pray that changes some day in the future so that we can offer our overseas customers a better rate!

 

Returns and Exchanges

Due to the nature of our products, we do not accept returns. If you are not satisfied with your product, please contact us so that we can resolve it together.

 

Production

All of our products are handcrafted by myself and my husband using American made materials when available.

Note that all of our products are hand produced and assembled in our home office so no two items are 100% identical.

Because of the hand produced nature of our products, we sometimes make human errors. Although we strive for 100% accuracy, errors do happen. Please, contact us if you have some errors you'd like resolved.

 

Product Changes
With or without notice, some of our products may experience a change in materials used. This could be due to material availability, production improvement, or a quality upgrade. Please know that we will not sacrifice quality during these changes.