Policies
Every product is made from start to finish in our office by our wife, husband and daughter team. Many of our items are personalized to your requests and require detailed work to ensure accuracy.
Thank you for your patience with our family as we give each order the love and time it needs.
o r d e r - u p d a t e s
After you place your order, you will receive an email confirmation. If you do not receive this email, please contact us at annavancepaperco@gmail.com.
Once your order ships, you will receive a shipping notification. You may also receive carrier updates as your package moves through the mail. Additional updates will only be sent if we experience a delay.
t u r n a r o u n d - t i m e
All open orders are subject to our turnaround time, which is currently 2-4 weeks.
Our turnaround time is subject to change.
We do not offer rush orders.
Processing time begins once your order is placed and all required personalization details have been received. If any information is missing, we will pause your order and contact you. Once we receive the info we need, we’ll continue processing as usual.
s h i p p i n g
Most domestic orders ship via First Class (3–5 business days) or Priority Mail (1–3 business days). Please note that shipping timeframes are estimates provided by the carrier.
m i s s i n g - i n f o r m a t i o n
Many of our items are specialty products that include personalization options. When placing your order, please ensure that all required fields are completed to avoid delays. We do not begin production until all required information has been received.
If any required information is missing, we will pause production and contact you. Delays in your response will result in delays to your order.
p e r s o n a l i z a t i o n
Your family’s needs are unique, and we are passionate about personalizing many of our products to fit them.
Products that do not include personalization options cannot be customized.
What we do not offer: While we are happy to adjust the arrangement of already designed pages, we do not offer fully custom designs. We do, however, welcome future product suggestions. If you have an idea for a product you would love to see, please email us at annavancepaperco@gmail.com.
l o s t - s t o l e n - d a m a g e d
Please ensure that you provide the correct shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If a package is returned to us for any reason, the buyer is responsible for the additional shipping charges required to resend the order.
We are not responsible for lost or stolen packages. If your package is marked as delivered but cannot be located, please contact us as soon as possible with photos of the damage, packaging, and shipping label so we can help determine the best next steps. Depending on the situation, we may work with you to file a claim with the carrier.
Damaged packages may be eligible for replacement on a case-by-case basis. In most cases, if shipping insurance reimburses the damaged order, we will proceed with a replacement. Please photograph the damaged package, including both the exterior box and the damaged contents.
Please contact annavancepaperco@gmail.com for assistance, and we will respond as soon as possible.
(If your order was damaged due to the package sitting out in the rain or being exposed to the elements after delivery, we are not responsible for replacement.)
m i s t a k e s
Because of the personalized nature of our products, we sometimes make human errors. Please contact us at annavancepaperco@gmail.com if you have some errors you'd like resolved.
If the error was not on our end (ex: you ordered the wrong cover, wrong journal, or made a mistake on your order form), while we still encourage you to contact us to request a modification, we will not be responsible for charges. You will be responsible for the cost of shipping your order back to us and shipping it back to you.
c a n c e l l a t i o n s
All cancellations within 24 hours after you place your order will be subject to a 5% fee that we cannot get back from our payment providers. If it is cancelled outside of the 24 hour window, it will be subject to a 20% fee or more depending on how much of your order has already been produced.
Once we receive your order, we begin preparing fully personalized print files for your order. Your order is then printed and sits in waiting for assembling and finishing.
p r o d u c t - c h a n g e s
With or without notice, some of our products may experience a change in materials or appearance. This could be due to material availability, production improvement, or a quality upgrade. Please know that we will not sacrifice quality during these changes.
p r o d u c t i o n
Each and every one of our products is handcrafted by our very small wife, husband and daughter team using American made materials when available.
Note that all of our products are hand produced and assembled in our home office so no two items are 100% identical.
r e l i g i o u s - m a t e r i a l
Our products frequently use Bible verses, and our Homeschool Planner contains quotes by Charlotte Mason which may mention God, and we do not offer the option to remove any mentions of God or Bible verses.
We have found that many of our secular homeschooling families who have repeatedly purchased our planner year after year find these aspects do not affect the usability of the planner.