Order Process
We are always striving to make processing more efficient and accurate. To do this, we make changes to our order process periodically. At this time, this is our order process.
Last updated: 6/1/2020
Our Order Process
Our batch assignments are going through some revisions at this time.
Please, be prepared for things to take up to 10 weeks as posted.
Send-off day: This is the day we send off the entire batch.
Once we begin processing your batch, no changes can be made but you can also request a change with Brailey via email: hello@annavancepaperco.com.
Cancellations after batch assignment are subject to a service fee due to preparations that may have already been made to your order.
Estimated send-off days reflect the day we anticipate sending off your order but this can change due to circumstances out of our control. Due to the personalized and handmade nature of our everything, things happen to delay processing. Please, check back here for any weekly changes.
FREQUENTLY ASKED:
What happens if I was missing information and just responded to the email near the batch send off date?
If your information was received a few days before the send-off day, it will be part of the next batch.
Once you have been assigned a batch number, further changes cannot be guaranteed but you can make a request by emailing Brailey at hello@annavancepaperco.com
About the process:
AnnaVancePaperCo is run in our home office.
We are a three person team. Anna & Mathew operate the handmade shop while Brailey takes care of customer service questions remotely.
When we receive your order, within the first 24 hours, your order receipt is printed and added to a batch and supplies are ordered as needed.
Anna does all designing and printing of your interiors as well as custom covers.
Mathew prints & laminates your covers.
Hole punching, binding, assembling, and creating accessories is a shared effort.
Anna finishes off your order by lovingly packaging it and sending it off.
We are so thankful and feel so blessed to serve your family. We look forward to giving your order the love and attention it needs.
❤ Anna